There’s a difference between management and leadership. They are two different behaviors, and both are required for organizational success. Learn skills required to lead and manage people. The course features self-assessments and interactive skill-building activities.
This course will be held on Tuesday, June 23rd from 9:00am - 12:00pm. at 540 Event Center - 540 N. Union St. Olean NY (street and off street parking in the big lots parking lot)
All courses include course materials, coffee and water.
Companies - reach out to us directly for discounts if sending more than 4 employees.
Participants discuss the importance of “listening” in the 5-step communications process. A self-assessment along with a communication survey helps you understand your own skill level. Active listening exercises and role-plays help participants discover the importance of listening.
This course will be held on Friday, June 26th from 9:00am - 12:00pm. at 540 Event Center - 540 N. Union St. Olean NY (street and off street parking in the big lots parking lot)
All courses include course materials, coffee and water.
Companies - reach out to us directly for discounts if sending more than 4 employees.
This course helps managers and supervisors learn a coaching process to address performance issues and encourage positive performance. It is interactive and involves feedback on coaching styles.
This course will be held on Wednesday, July 8th from 9:00am - 12:00pm. at 540 Event Center - 540 N. Union St. Olean NY (street and off street parking in the big lots parking lot)
All courses include course materials, coffee and water.
Companies - reach out to us directly for discounts if sending more than 4 employees.
Redirect behavior while using a positive approach. Learn a 5-step method to address discipline issues while maintaining employee self-esteem. The key is gaining employee commitment to improving performance.
This course will be held on Friday, July 10th from 9:00am - 12:00pm. at 540 Event Center - 540 N. Union St. Olean NY (street and off street parking in the big lots parking lot)
All courses include course materials, coffee and water.
Companies - reach out to us directly for discounts if sending more than 4 employees.
Productive workplace relationships depend on honest, open communications. In this course learn techniques to give constructive feedback, so it is accepted, and receive feedback which encourages others to share information.
This course will be held on Wednesday, July 15th from 9:00am - 12:00pm. at 540 Event Center - 540 N. Union St. Olean NY (street and off street parking in the big lots parking lot)
All courses include course materials, coffee and water.
Companies - reach out to us directly for discounts if sending more than 4 employees.
Artificial Intelligence is no longer optional — it’s a strategic advantage. This interactive 3-hour course introduces the fundamentals of AI and shows business owners and managers how to integrate it into everyday operations and long-term strategy.
This course will be held on Friday, July 17th from 9:00am - 12:00pm. at 540 Event Center - 540 N. Union St. Olean NY (street and off street parking in the big lots parking lot)
All courses include course materials, coffee and water.
Companies - reach out to us directly for discounts if sending more than 4 employees.
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